General Manager - Calibration Services
Company: Advanced Technology Services
Location: Peoria
Posted on: October 26, 2024
Job Description:
Founded in 1985, ATS is a company with a presence in the United
States, Mexico and the United Kingdom. We are professionals in
Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados
Unidos, M--xico y el Reino Unido. Somos profesionales en
mantenimiento industrial y hacemos que las f--bricas funcionen
mejor.Principal Duties/Responsibilities:
- Directs all calibration operations, including personnel
management, customer relationships, long and short-term strategies,
and continuous improvement projects.
- Develops a clear and attainable vision for calibration service
delivery, ensuring optimal resource utilization and the achievement
of the business's strategic, growth, and profit objectives.
- Reviews analyses of activities, costs, operations, and forecast
data to evaluate performance, guide corrective actions, and drive
accountability for results.
- Acts as an agent for positive change, leading the
implementation of new service initiatives, including strategic
resource allocation, organization structure, leadership, techniques
for improved efficiencies and adherence to best practices.
- Optimizes customer loyalty through effective service delivery
and through the development of collaborative methods that meet
changing business needs.
- Manages customer escalations effectively and monitors
resolutions to ensure expectations are met within contractual
guidelines.
- Participates in customer meetings to ensure alignment,
satisfaction, and value demonstration.
- Works with direct reports to ensure appropriate completion of
all service delivery activities for new customers, monitoring
progress and escalating issues as required while communicating with
the customer to ensure that expectations align with contract
terms.
- Manages the budget, and upholds financial discipline, driving
performance to meet or exceed financial objectives.
- Works with ATS sales team to support new opportunities, expand
existing opportunities and ensure commercial alignment with
customers.
- Provides leadership in formulating and administering company
policies and best practices, including role modeling and mentoring,
others in the practice of ATS culture behaviors.
- Partners with direct reports to build professional development
plans, creating growth opportunities and facilitating the timely
execution of development activities.
- Establishes challenging individual and team performance goals
that align with organizational strategies and regional objectives
while driving strong performance and the achievement of positive
results.Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
- Bachelor's degree in a relevant field with over 10 years of
manufacturing or industrial experience or an equivalent combination
of education and experience.
- Excellent leadership, emotional intelligence, collaboration,
critical thinking, and interpersonal skills.
- Strong customer focus with the ability to develop and sustain
positive business relationships.
- Excellent financial acumen and experience with managing
P&Ls, financial forecasting, proposal development, negotiation,
and contract administration.
- Demonstrated decision making capabilities and ability to
delegate effectively to a leadership team.
- Experience developing critical initiatives that drive revenue
growth both domestically and internationally.Desirable KSAs:
- MBA
- Experience with value selling
- Experience with Enterprise level relationship building
- Acquisition experienceCompetencies:
- Business Acumen
- Emotional Intelligence
- Communication
- SafetyPhysical Demands and Working Conditions: While performing
the duties of this job, the employee is regularly required to
stand; walk; use hands/fingers to handle, or feel; reach with hands
and arms; stoop, kneel, crouch; and talk or hear. The employee is
also required to use a telephone with headset for verbal
troubleshooting, frequent use of a standard keyboard and computer
to document calls in a ticketing system, and occasional use of
other office equipment. The employee must occasionally lift and/or
move more than 30 pounds. The employee is occasionally required to
sit for long periods and use close and color vision. Work is
typically performed in a moderately noisy business office.ATS is
committed to providing equal employment opportunity in all aspects
of employment to all applicants and employees, regardless of age,
color, race, religion, sex (including pregnancy, gender identity,
and sexual orientation), national origin, disability, veteran
status, genetic information or other legally protected status.
ATS se compromete a brindar igualdad de oportunidades de empleo en
todos los aspectos del empleo a todos los solicitantes y empleados,
independientemente de su edad, color, raza, religi--n, sexo
(incluido el embarazo, identidad de g--nero y orientaci--n sexual),
origen nacional, discapacidad, estatus de veterano, informaci--n
gen--tica u otro estatus legalmente protegido. Revisi--n de la
pol--tica de privacidad aqu--
Privacy policy review
Keywords: Advanced Technology Services, Champaign , General Manager - Calibration Services, Executive , Peoria, Illinois
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